Michael Niyitegeka Archive

During the pandemic, organizations had to interact with their customers digitally. Contact centers provided the company’s “human face.”Without face-to-face interactions, it is a lot harder to understand how your customers feel, since you cannot experience customer behavior directly.Running a contact center is like steering a submarine: you need a periscope to see what is going […]

In this article, we are going to review the elements of a good analytics planning framework and how analytics planning is part of data product ownership in the data mesh. What Is Analytics Planning?As part of any CDO or CDAO role, there is both data and analytics governance and a process for ensuring that analytics […]

The COVID-19 crisis has sent the economy into a recession and impacted numerous careers. Although people are naturally on edge right now, it's important to know that while searching for a job during a recession isn't easy, it's not impossible.As a result of the COVID-19 crisis, millions of people quit their jobs or were laid […]

Yesterday, I had a “bad day.” Poor sleep, work was a challenge, family issues, and feeling worn down. I was not in a good mood by any stretch of the imagination.I went home to my lovely wife who made a nice dinner. She asked if I was OK, and I said no. She left me […]

I spoke to a senior business leader who talked about how the thoughts of navigating the risks associated with some of the business processes he currently manages keep him awake. He leads the segment of his company that coordinates customers' activities, mobile transactions, and e-commerce payments. Some of the reasons why he was worried were:Possibility […]

We're seeing a rise in cases of "career PTSD" since the COVID-19 pandemic. If you don't know what this is, it's when you're feeling anxiety and stress related to work. You feel in a funk. You feel like you can't find the right career or job for you.Maybe you quit during the Great Resignation and […]

When you apply for a job, it's important to do your homework on the company so that when you get a job interview and your interviewer asks, "What is it about us that drew you to our company?" you aren't left stumped or jobless. Not only that, but it's important to figure out if the […]

If you feel like many of the job postings you come across in your job search are scams, you're not alone. You are not the first job seeker to tell me they feel this way. But we have to think about where this comes from. The Job Application Process Is A Broken System @j.t.odonnell Replying […]

If you want to be an effective leader in your industry, you need to know how to use technology—specifically, the types of technology that are relevant to your job. Nobody wants to work for a manager who isn't tech savvy. Not knowing how to use technology is the surest way to become irrelevant in your […]

Failure is a negative word. No one wants to fail. Many of us do all we can to avoid the risk of becoming "failures." But have you ever considered what "failure" actually is? Let's think about it from a different perspective—as another step in life that takes us towards whatever we do next. Not everything […]